If you forget your backup key, please submit us demanded information as follows:
1. Full screenshot of email regarding DeFiato. (Deposit/Withdraw Successful email)
2. Full screenshot Successful Last Login (on your Successful Login email of DeFiato)
3. The country that you logged in.
4. Your balances. (Relative numbers)
5. Your KYC (What are the KYC guidelines?)
Please note that due to security reasons, we require additional documents to process your request and it takes at least 7 days.