The exchange/wallet I am withdrawing to DeFiato shows that my transaction is completed, why haven’t I received anything on DeFiato?
A withdrawal marked as “success” on an exchange does not mean that the transaction has fully processed to the receiving exchange – it simply means that the transaction was successfully posted to the blockchain.
When a transaction is on the blockchain, it still takes lots of time to confirm and post to the destination exchange. Different blockchains require different amounts of “confirmations” before a transaction is verified.
It is not uncommon for a blockchain to be congested with many transactions, causing unexpected/unusual delays in processing your transaction. You may use the transaction hash (Txid) to follow the status on the blockchain.
- If your transaction shows “unconfirmed” on its blockchain, this is beyond our control. You must wait for the transaction to be processed on the blockchain. Once it is included in the blockchain, it will begin to produce confirmations.
- For Ethereum and Ethereum-based projects, your transaction should arrive on DeFiato by 30 confirmations.
- If you have requested a withdrawal to DeFiato from another exchange but not received a Txid, please contact customer service from that exchange for assistance.
Noted: If the transaction is confirmed by blockchain but not credited to your DeFiato account, please kindly submit a help ticket in this link with these documents attached:
- Transaction address
- Wallet address